Exceeding your expectations is our top priority.

In the case you are not satisfied with the purchase for any reasons, please feel free to contact our Customer Service Department immediately.

When you wish to return the item, it can be accomplished within 30 days of the original shipping date for a full refund with the shipping fees excepted (shipping fees will be assessed from auctions with free shipping).

Please Note: The buyer is responsible for all the shipping charges. Shipping costs are non-refundable unless it is a mistake occurred on behalf of our company.

The return instructions should be used for return accomplishment. It is necessary to confirm your personal information is accurate and effective. Your cooperation and confirmation is required while connection. Our company is not responsible for refund when losing the connection with customer.

Please make sure, you call or email us prior to the return, so to receive RETURN MATERIAL AUTHORIZATION NUMBER (RMA) and shipping directions. Do not hesitate to contact our team through the phone on 1.877. 338. 4096 or optionally email us at support@puresoundshop.com

All the returned items must be in new/unused condition and include all original paper work. If applicable, all security tags, labels and original packaging must be also intact.

In the case of manufacturing defect the product should be returned to us. Please do not accept packages that show extensive damage or tampering. If the purchase was damaged during the shipping, all insurance claims are to be handled through the carrier.

When having any questions or suggestions on the Return Policy please contact our Customer Service Department through the phone on 1.877. 338. 4096 or optionally email us at support@puresoundshop.com